Delivery and Returns


DELIVERY

Most orders are despatched within 2 working days, (and usually within 1 working day). If you have not received your goods within 5 working days then please contact us at info@bluellamashop.com

Orders out with the UK may take longer. If we anticipate any delay beyond this we will let you know.

UK Postage Charge for orders under £50 : £3.95*

UK Postage Charge for orders over £50   : FREE of charge

UK Next Day Delivery Charge                   : £7.95*

EU Postage Charge                                  : £9.00*

Rest of the World Postage Charge           : £12.00*

* Please note these charges apply to parcels weighing no more than 2kg. Our products are lightweight so this covers the majority of dispatches.

Shipping outside the EU may incur additional import duties or customs charges. We advise you to contact your local customs office for more information.

(Your delivery will require a signature, if no one is available to sign a card will be left so you can arrange delivery at a later date.)

 

RETURNS

If you are not satisfied with the merchandise you receive then we'll happily exchange or refund it for you.  Please contact us at info@bluellamashop.com, within 7 days of receipt of goods, to arrange a return order. We can only accept items returned in their original condition, unused and with their original packaging, tags etc... Blue Llama will refund you within 30 days of the receipt of your returned goods.  Customers are responsible for the cost  of returning  or exchanging goods.

 

PAYMENTS

For our secure payment process we accept credit or debit card or PAYPAL. All transactions are shown and charged in £ sterling.

 

PRIVACY POLICY

Blue Llama does not distribute your personal information to anyone out with our company. All information we receive is used solely to process your blue llama order.

Contact information collected for our mailing list is used exclusively by blue llama to notify our customers about new products, news and events. If you would like to be taken off our mailing list please contact us at info@bluellamashop.com

 

DESCRIPTION OF GOODS

Due to the natural handcrafted process involved in creating our products small variations of colour or size may occur. Personally we believe that adds a unique character to our items which we hope you will appreciate and enjoy.